CUSTOMER RELATIONS / ENROLLMENT

CUSTOMER RELATIONS

RAQUEL RIVERA

Customer Relations Specialist
260-456-1600 x 2249

Bio: They tell me I have one of the biggest smiles in the building, and I’m often who you see when you first come in the door. I have been with BBBS for 4 years and love the people I work with. I’m also the person who reaches out to you to help you get the process started in becoming a Big.

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AMY KEEFER

Receptionist
260-456-1600 x 2222

Bio: I have been working as a receptionist at Big Brothers Big Sisters for over 7 years. I also help out in Customer Relations when they need it. I am a 1978 graduate of Bishop Luers High School. Once a Knight always a Knight! I enjoy traveling, playing bingo and working on my family tree.

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ENROLLMENT

KAYLA WATKINS

Program Team Lead
260-456-1600 x 2221

Bio: I began working at BBBS at age 18 as I was inspired to give back to the agency because so much was given to me through the program. My Big showed me the true meaning of love through her constant support and encouragement. For that, I owe the agency as much as I can give.

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JIM SAPP

Enrollment Specialist
260-456-1600 x 2233

Bio: Former line worker at International Harvester and priest for 20 years, I’ve worked at BBBS for 14 years interviewing potential Bigs and Littles. I am honored by the countless Bigs and Littles who have shared their life stories with me over the years and am grateful to help facilitate matches that enrich both.

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JOSH D. LOPEZ

Enrollment Specialist
260-456-1600 x 2278

Bio: An IPFW graduate in Intermediate and Middle Childhood Education, I have worked with BBBSNEI for 7 years and volunteered as a Community-based Big, and was the founder of IPFW’s BBBS club. Jessica and I have been married for 3 years and are expecting our first child this summer. 

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MARK GARVIN

Enrollment File Review
260-456-1600 x 2271

Bio: A practicing attorney and a 30-plus year Fort Wayne resident, for 10 years I have provided consulting and pro bono legal services to Big Brothers Big Sisters in the areas of volunteer screening, match safety and compliance with laws concerning child safety. I enjoy working to keep matches safe.

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